January 1, Elderly Couple Says Lowe’s Refuses to Refund $4,000 Purchase That Never Arrived

If you’re planning on making home improvements this year, you might be considering heading to Lowe’s. But there are some alarming customer complaints you should be aware of before forking over any of your hard-earned cash.

Michigan’s John and Carol Gee, a married couple in their 70s, recently came forward with complaints about Lowe’s, saying that the company lied to them about a refund.

“This has been a nightmare that we would never imagine would happen,” Carol told local ABC-affiliate WZZM.

The Gees said they often shop at the Lowe’s near their home in Sparta, but the retailer owes them over $4,000 for a sliding patio door they ordered in Dec. 2021. Six months later, an installation technician and the door arrived, but the door was broken.

“The guy who came to install it checked the slider out,” John said. “The slider was damaged in five different spots, so he took pictures and sent them all back to Lowe’s.” He added that the door was returned to the retailer and marked as damaged.

The Gees said they received another door from the retailer a couple months later — but it was the wrong one. “It didn’t have the sliders in it, and it was the wrong size,” John said.

The incorrect replacement door was also returned, and a third door was ordered. But when the installation tech came back to install it in fall 2022, John said Lowe’s had never delivered another replacement slider door to be installed.

Since then, the Gees say they’ve called “every week” to try to get a refund for the door that never arrived, worth more than $4,000. So far, they say they’ve gotten nothing but “false promises.”

The Gees told WZZM that Lowe’s says a refund check is on the way, but at this point, they’ll believe it when they see it.

“We’re on a fixed income. We’re both retired. We don’t have money to throw away, especially $4,000,” Carol said. “We have health problems like anyone in their 70s, so it’s added stress to our life. We’re not troublemakers, we’re not trying to make trouble. We just want to be treated fair.”

The Gees aren’t the only customers to have complaints with Lowe’s.

For instance, the Massachusetts Attorney General’s Office has received more than 340 complaints about Lowe’s since 2016. In Florida, 223 consumers have requested the state’s Attorney General to investigate issues with the retailer since 2019.

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Source: Best Life | WZZM