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January 1, Shocking Detour: Delta Passengers Sent To Military Barracks in Emergency Diversion
"Delta airplane taking off from Amsterdam Airport, AMS" by wuestenigel is licensed under CC BY 2.0 
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Several hundred Delta Air Lines passengers experienced a long and difficult journey from Amsterdam to Detroit, following an emergency landing in Canada that led to a 24-hour delay.
“I don’t know what day it is anymore,” said passenger Tony Santoro, who had been studying abroad for four months. The airline cited a “mechanical issue” as the reason for the diversion to Goose Bay, Newfoundland.
One passenger reported that the plane took a “sharp turn” during the flight, and the pilot announced they had to land due to a problem with the de-icer for one of the engines. Delta Flight 135 landed at Goose Bay Airport, which was established during WWII and continues to be used for various military operations. The airport has two major runways and can accommodate the largest aircrafts in the world.
“They put us in some military barracks,” Santoro said. “It honestly felt like a hotel. It wasn’t too bad. We had soap, water, everything.”
Delta explained in a statement that crew duty times were impacted due to weather and runway conditions at Goose Bay airport, causing the airport to suspend operations. The airline sent additional aircraft to Goose Bay to bring customers to their final destination on Monday, apologizing for the inconvenience.
Some of the 270 passengers on board reported difficulties in retrieving their checked bags, which were believed to have been mistakenly placed on a different flight. A Delta spokesperson told FOX Business that the airline had worked with officials in Goose Bay to ensure passengers had food, water, and lodging on Sunday night.
Delta will compensate the passengers, but the spokesperson declined to provide specifics regarding the compensation.
Why It Matters (op-ed)
Delta Air Lines’ recent emergency diversion demonstrates the importance of airlines prioritizing safety and customer care. The unscheduled stop in Goose Bay, Newfoundland, was due to a mechanical issue, a decision that potentially saved lives.
However, the 24-hour delay and housing passengers in military barracks raises questions about the airline’s preparedness. While Delta provided essentials and will compensate passengers, the inconvenience could have been minimized with better contingency plans.
Moreover, the mishandling of checked luggage adds to passengers’ frustration. Airlines must strive to improve safety protocols and crisis management to maintain public trust and uphold their responsibility to customers.
As our loyal readers, we encourage you to share your thoughts and opinions on this issue. Let your voice be heard and join the discussion below.
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Rob
December 17, 2023 at 7:19 pm
If Goose bay was the closest airport and the military base the only option, I say SHUT UP CRYBABIES! Your inconvenience is paltry compared to saving your lives! I had a similar occurrence in China back in 1988. The airline took care of us, just like yours did!
1patriotforever
December 17, 2023 at 7:22 pm
Better than Dead for sure ^5
Recce1
December 17, 2023 at 7:25 pm
The comment, “However, the 24-hour delay and housing passengers in military barracks raises questions about the airline’s preparedness” doesn’t really add up. Goose Bay isn’t exactly a tourist location, so it doesn’t have many public facilities. However, the military airport there is an excellent emergency diversion location prepared to handle commercial aircraft and passengers crossing the Atlantic.
Alan Hasty
December 17, 2023 at 7:33 pm
Sounds like Delta did an incredible job considering the consequences of icing. So a few bags got lost? So what, they are all safe and well! The author stating they could have been better prepared is interesting. Did they expect Ritz-Carlton accommodations under the emergency? Getting replacement planes, warm accommodations and food seems pretty good vs the alternative. Now refunds are coming to passengers. Bravo Delta airlines. What a shame the scum sucking, leech plaintiff attorneys will no doubt try extorting Delta. I wish every one of those idiot blood suckers were in hell. Alan
Kay Fisher
December 17, 2023 at 7:37 pm
Delta went above and beyond the call. It seems that all passengers had a safe bed/room with all necessities. Why would anyone criticize that kind of care?
When the head pilot decides he needs to make an overnight stop, that’s all that matters. On-going opinions indicate a lack of understanding in what was involved.
EDWARD
December 17, 2023 at 9:25 pm
“BETTER CONTINGENCY PLANS ARE NEEDED!!!!” U S ARMY VETERAN, AMERICAN LEGION MEMBER & COLLEGE GRADUATE!!!!
EDWARD
December 17, 2023 at 9:30 pm
“BETTER CONTINGENCY PLANS ARE NEEDED!!!!” U S ARMY VETERAN , AMERICAN LEGION MEMBER & COLLEGE GRADUATE!!!!
Howard Eastmond
December 18, 2023 at 10:41 am
The flight deck recognized and responded to an emergency that if ignored could turn into a tragedy, why can’t you be happy with that decision instead finding fault with their accommodations? They were all given food, hot showers, and sleeping arrangements, but above all SAFETY!
So sorry the accommodations don’t meet with your approval. Maybe they can find a 5 star hotel to land at in there next emergency!
I myself praise the professionalism of these pilots for there swift and decisive action to keep everyone safe.
WELL DONE!
Etta Lanuti
December 18, 2023 at 12:02 pm
Kept them safe. Kudos to Delta.