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January 1, Bank of America Customers Overdraft After Money Vanishes from Accounts
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Bank of America is under fire after customers logged into their accounts and found that their Zelle payments had either not arrived or were missing entirely.
The apparent technical malfunction left some account holders with minimal funds, while others were overdrawn.
Bank of America customers said their Zelle payments went missing
Customers weren’t able to get through to Bank of America customer service, so many took to Twitter to make their complaints known.
“So, I woke up to find hella Zelle deposits missing from my Bank of America account,” one customer wrote on Jan. 18. “When I called customer service they said ‘due to extenuating circumstances we cannot take your call’ and the phone hung up.”
“I spent two hours on hold when $1,000 I received yesterday went missing this morning,” another user wrote.
“So cool how Bank of America magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills,” another frustrated customer wrote. “Now I’m extremely in debt in my checking and I can’t get ahold of them. Unbelievable.”
Some customers were missing thousands of dollars — and some weren’t even aware that their money was missing until their debit cards were declined.
The situation captured the attention of Sen. Elizabeth Warren.
“Bank of America and Zelle are apparently failing customers again, with money somehow disappearing from accounts,” Warren tweeted. “This should be fixed immediately and customers should be compensated. I’ve called out serious fraud issues on Zelle, and this is their latest failure.”
The issue was resolved, but neither company is accepting responsibility for the error
Bank of America said the problem had been resolved, but they didn’t specify what had caused the alarming issue.
A Zelle spokesperson told the New York Daily News that the problem was on Bank of America’s end, not theirs.
“Transactions on the Zelle Network outside of Bank of America are not impacted,” the spokesperson said in an email.
Source: NY Daily News
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Ahmad Suhrab
January 22, 2023 at 6:06 am
a specific domains abe
Iknow
January 22, 2023 at 6:47 am
Why are folks even using this bank? Their reputation proceeds them,
moosegringo Green
January 22, 2023 at 7:21 am
I use Citizens in CT.
Tim
January 22, 2023 at 11:17 am
We the Sheeople were FORCED (by gov’t. default) to bail out this cult in 2008. This was the second (1974) housing scandal
LMB
January 22, 2023 at 12:13 pm
Could this be a test run for when the Govt tries to institute the Digital Dollar?! When they do, your bank account goes to zero and the govt puts in what they think you deserve!
LARRY MALONE
January 22, 2023 at 12:50 pm
They stole 2K$ from me several years and ZI can’t get an acct/ elsewhere al; so. Be sure to check that out. I hope the new system of QFS makes it to where I can open an a new acct. elsewhere.
Bill Stephens
January 22, 2023 at 3:54 pm
What is Zelle?
Ger
January 23, 2023 at 12:53 am
The banks have to beef up security and be held accountable for their actions.
Rick
January 28, 2023 at 11:11 am
People need to use an independent, locally owned bank.